At KentBank, your security and trust come first. We understand that your personal data is important, and we therefore protect it with special care. Every time we request your data, we do so with a clear purpose and in accordance with regulations – especially the General Data Protection Regulation (GDPR). KentBank d.d. respects your rights under the GDPR, including when you are visiting our website. We kindly ask you to carefully read this information to understand how and why we process your data.
KentBank d.d. as the Data Controller
KENTBANK d.d., Gundulićeva ulica 1, 10000 Zagreb, Republic of Croatia, OIB: 73656725926, tel.: +385 1 4981 900 is the controller of personal data in relation to the processing of personal data carried out through this website.
What does data protection mean?
When you use our services – whether in a branch, online or via a mobile application – we may need some of your personal data. For example, your name, surname, address, OIB (personal identification number), account number, etc. We use this data solely to provide the requested service, comply with legal obligations, and improve the user experience.
How do we protect your data?
- We collect only what is necessary
We never request more data than is needed for the service you are using.
We apply strong technical and organizational protection measures, including encryption, restricted access, and regular security audits.
At any time, you have the right to know which of your data we process, to request its correction, erasure, transfer to another service provider, or restriction of processing. You may also object if you believe your data is not being used properly.
- Transparent and fair
- Our goal is for you to always know why your data is collected, how it is used, and how long we retain it.
How can you help protect your data?
- Do not share personal data with unknown individuals.
- Do not post personal information – your own or others’ – on social networks without a valid reason.
- Use strong passwords and avoid public Wi-Fi networks for sensitive logins.
- Destroy documents containing personal data (e.g. old statements, contract copies) in a secure manner.
Data we collect and process, purpose and legal basis for processing
Browsing the Bank’s website is anonymous, and during such activity the Bank does not collect your personal data.
If you wish to be contacted regarding some of the Bank’s products and/or services, you may use the appropriate form on our website to enter your personal data, such as name and surname, phone number, and email address.
If you enter your personal data in the designated fields, you confirm that you have voluntarily made this data available to the Bank as the Data Controller and that you consent to its processing exclusively for the purpose for which it was provided. In such cases, the Bank processes your personal data in order to contact you and respond to your inquiries and requests. In this case, the processing is necessary in order to take steps at your request prior to entering into a contract.
Please note that through its website, the Bank collects your personal data depending on the specific purpose.
When entering personal data, you will be referred to the Bank’s Data Protection Policy so that you may obtain more detailed information about the processing of personal data and your rights under the General Data Protection Regulation.
The General Data Protection Regulation defines your rights as follows:
- The right to be informed about the processing of your personal data
- The right to rectification of inaccurate data
- The right to erasure
- The right to restriction of processing
- The right to data portability
- The right to object
You may exercise your rights and obtain additional information about the processing of your personal data at any time by sending an email to: szop@kentbank.hr. Additional information regarding the processing of personal data is contained in the Bank’s Data Protection Policy, which is always available at any Bank branch and on the Bank’s website under the section “Personal Data Protection”.
Cookies
Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit certain websites. Their purpose is to enable easier and faster use of the website by remembering your settings (e.g. language selection) and applying them during your next visit.
In this way, the content and functionality of the website can be adjusted to your needs and usage habits, thereby improving the user experience.
If you have agreed to the use of cookies on our website, the Bank will use the collected data to provide more efficient service, simplify use of the website by removing the need for frequent data entry, or customize the website to your individual needs and interests. Disabling cookies in your browser may limit some of the functionalities of the website you are visiting.
The Bank does not sell, rent, or lease your personal data collected through its website and protects your personal data from unauthorized access and misuse.
Types of cookies
By source, cookies are divided into:
- First-party cookies: These are cookies set by the website that the user is directly visiting – for example, the bank’s website or an online store.
- Third-party cookies: These cookies are placed on your device by another organization through the website you are visiting. An example is a cookie set by an analytics company (e.g. Google Analytics), which allows the website owner to gain insight into the number and behavior of users.
When it comes to cookies related to platforms such as Google and Facebook, it should be noted that data owned by their entities registered in the European Union may potentially be transferred to their parent companies in the United States. Such transfers are not in line with the ruling of the Court of Justice of the European Union from July 2020, and the Bank has no influence over such transfers. These are third-party cookies and will be activated only with your explicit consent.
By duration, cookies are divided into:
- Persistent cookies: These cookies remain stored on your device even after you close your browser. They are used to store preferences such as username, language, or cookie settings, allowing easier use of the site upon your next visit. Persistent cookies may be stored for days, months, or even years.
- Session cookies: These are automatically deleted upon closing the browser. They are used to store temporary information such as recently visited pages or items in a shopping cart if it is an e-commerce website.
- Necessary cookies: These are cookies that are essential for the proper functioning of the website.
Cookies used on our website
The Bank uses only necessary cookies on its website. These differ from other types of cookies in that they enable basic functionalities such as:
- User authentication (login and session maintenance)
- Security features (e.g. fraud protection or XSS attack prevention)
- Settings required for website functionality (e.g. language selection or saving products to a cart)
Main features of necessary cookies:
- Always active: Necessary cookies are generally always enabled and usually do not require user consent, as the website would not function properly without them.
- Not used for advertising: These cookies do not track users across other websites nor are they used to display ads; they are solely used to enable basic services.
Necessary cookies are essential for basic website functions, such as session management, security, and core features. They are not used for marketing or analytics purposes, and their proper use implies compliance with security recommendations such as the use of HttpOnly and Secure flags.
The Bank does not sell, rent, or lease your personal data collected on its website and protects it from unauthorized access and misuse.
Cookie management
Cookies help you when using our website. If you disable cookies in your internet browser, it is very likely that some website functionalities will not work as expected. Please note that necessary cookies cannot be disabled.
Instructions for managing cookies in individual browsers can be found at:
More information about managing cookies can be found on the browser pages you use or at: www.aboutcookies.org or www.allaboutcookies.org.
Storage, retention, and sharing of data
The Bank stores your personal data only as long as necessary to fulfil the specific purpose for which you contacted us, or as required by law.
Your personal data is accessed only by authorized Bank personnel and is protected against unauthorized access, disclosure, misuse, alteration, or destruction.
Your personal data is stored on our premises and servers located within the EU, with adequate protection in accordance with European legislation.
Your personal data will be shared with third parties only if there is a legal obligation, your explicit consent, or a contractual relationship with reliable processors who act on our behalf and according to our instructions.
Right to object
You have the right to object to the processing of your personal data at any time. You may submit your objection using the Bank’s form or in free form via one of the following methods:
- by post: KentBank d.d., Gundulićeva ulica 1, 10000 Zagreb
- by email: szop@kentbank.hr
- in person at any branch or business center of the Bank
If you believe your right to personal data protection has been violated, you may also file a complaint with the Croatian Personal Data Protection Agency (AZOP) via email at azop@azop.hr or by post to the address of the AZOP headquarters.
Updates
This information on data collection, use, cookies, and personal data protection applies while this Notice is in force. KentBank d.d. reserves the right to amend this Notice at any time. All changes will be promptly published on our website, and we invite you to check for updates periodically.
Contact information
Data Controller: KentBank d.d., Gundulićeva ulica 1, 10000 Zagreb, Tel: +385 1 4981 900
Data Protection Officer: szop@kentbank.hr, Tel: +385 1 4981 921
For detailed information about personal data processing, please read our Privacy Policy.